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Date: Sat, 10 Jun 00 15:32:57 MET
Message-Id: <pr_2000_146>
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Packet-Radio Digest Sat, 10 Jun 2000 Volume 2000 : Issue 146
Today's Topics:
SUCHE: AEA PK-900 Handbuch DEUTSCH
WIDESPREAD INCOMPETENCE AT BELL ATLANTIC
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Loop-Detect: Packet-Radio:2000/146
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Date: Sat, 10 Jun 2000 09:42:37 +0100
From: "Karl \"Charly\" L." <oe3klu@aon.at>
Subject: SUCHE: AEA PK-900 Handbuch DEUTSCH
Hallo Funk-Freunde !
Suche ein Deutsches Handbuch fuer den AEA PK-900
fuer einen nicht englisch lesenden Funkfreund -> Kopie
oder orig. ist egal hauptsache fuer Ihm leserlich ,... hi
Grussssssss Charly OE3KLU / RA3XKL
--
-----------------------------------------------------------
Karl "Charly" Lichtenecker (OE3KLU)
EMAIL : OE3KLU@OEVSV.AT
------------------------------------------------------------
------------------------------
Date: 9 Jun 2000 23:43:28 GMT
From: Speed-Demon@jitfowurmqo.edu
Subject: WIDESPREAD INCOMPETENCE AT BELL ATLANTIC
Friday, June 9, 2000
-
It would seem that in every category of service BA offers, there are a
whole lot of unhappy customers. With the possible exception of
voice-only service, BA has littered the Internet with consumer
horror stories.
-
Let's take DSL for example... You need only spend a little time
in COMP.DCOM.XDSL to learn that this is a service that BA is just
not in a position to support and should probably not be offering at all.
Network availability is abysmal (less than 50% for some people); as
evidenced by last weeks' outage, where major parts of the mid-Atlantic and
northeast were without DSL service for 72 hours and longer.
Multiple subscribers report calling into tech support, only to
be told that there were no reported problems with the network.
Could anything be more frustrating?
-
It also appears that BA is not at all committed to staffing their
tech support and customer service lines with properly trained,
articulate, informed and technically capable individuals.
It's as though these people were simply grabbed off the street and
required to man the helpdesk phones - like conscripts into some
rag-tag militia.
-
Perhaps the US Government should take a look at Bell Atlantic in
much the same way it's currently looking at Microsoft, with a similar
remedy in mind.
-
-
-
-
-
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------------------------------
End of Packet-Radio Digest V2000 #146
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